Question: How Do I become a consignor?
It's Easy! Just register online. Click Here
Question: Is there a registration fee?
Yes, the registration fee is non refundable and is $14.
Question: Do I have to use paypal to pay my registration fee?
No, You can mail your registration fee to PO Box 565 Coopersburg, PA 18036. Please put your email address and phone number on your check. Please note: you DO NOT need a paypal account to pay through paypal. It's simple, give it a try :)
Question: I've paid my registration fee and the system is telling me I am not registered?
You are having an issue because you missed a step in the registration process. When you make your payment in paypal you should be automatically redirected back to our website to complete your registration. If you were not signed into paypal you will not be automatically redirected and you must click a link to return to our site. If you did not click this link your payment goes through but your registration does not. Please email us at firstname.lastname@example.org with your full name, address, phone number & email address OR your consignor number if you have one and we will complete your registration manually.
Question: How long does it take to get my consignor number once I have registered?
The registration process is automated and you will receive you consignor number and confirmation within minutes. If you do not receive this info please read the above questions.
Question: When do I drop off my items?
Consignors schedule an appointment to drop off their items during sale week. Once you have registered Click Here to see the drop off times that are available.
Question: How many items can I bring?
You may bring up to 300 items.
Do you accept maternity clothing and is there a limit?
Yes we are now accepting maternity clothing! There is a limit of 10 items per consignor. Please bring your best!
Question: Some of my clothing items have only a few tiny stains, is that okay?
No, we will not accept anything with stains, no matter how small. Please make our job easier by not bringing stained items. We take in an average of 90,000 items, if only 10% of the items have stains that is 9000 items that volunteers have to sort through unnecessarily and if anything is missed by the volunteers, shoppers have to dig through while shopping. No one wants to buy a stained item, please don't bring them. It's disappointing to buy an item only to see later that it is stained.
Question: Is there a limit on shoes?
We have a 4 pair limit per gender on shoes. The only exception is if your shoes are brand new or appear brand new. If they are brand new you may bring more than the limit.
Question: How do I package a blanket?
Please check bedding items carefully. You can package them in a large ziplock bag or you can wrap your blanket with ribbon, the way you would a gift. We will open up bedding items at check in so make sure your item is viewable. Placing a picture of bedding sets on the bag is a great way to show all of the items included.
Question: Why does registration & tag entry close so early?
We normally close registration and tag entry a few days before our first set up day of the sale week. In order for us to be as organized as we are we need time to space plan. Closing tag entry early allows us to do this efficiently. Thank you for your understanding.
Question: Do I have to pick up my items before half price day if I do not want them to go half price?
NO, your items will remain on the sales floor for the entire sale. If your items are marked "No Discount" the item will sell for full price, even on 1/2 price day. We encourage you to mark your items half price. When shoppers see alot of items marked half price it makes them want to shop again on half price day, purchasing things that would not have otherwise bought. Save marking no discount for special items you are having a hard time parting with.
Question: How can I attend the Presale?
If you are a consignor you can attend the presale at 4pm on Thursday. Volunteers who volunteer for one shift get to shop the presale at 3pm! If you volunteer for 2 shifts you can shop at 2pm! We also have some other duties that do not require you to be at the sale but earn you a presale pass! Click Here to find out more
Question:Do I have to use barcoded tags?
YES! All tags MUST have barcodes. Without the barcode we do not know who the item belongs to. Incorrectly tagged items are sold at our discretion. Please do make handwritten changes on your tag. Items will only be sold with the information that was originally printed on the tag. We have no way of knowing who made the handwritten changes. If you want to make changes do so in the system and print a new tag.
Question:I'm trying to print tags and they don't come up?
You must enter items into your inventory to see your tags. You cannot print blank tags.
Question: Will I get my tags back after the sale?
No, tags stay with the items when they are sold. You will be able to see your inventory of items sold online.
Question: I have a few items from last sale that still have the tags on them. I have imported them from the previous sale inventory to my new (upcoming) sale inventory, do I need to print out new tags for them or will the barcodes work from the last sale as long as I have no changes to the item's info/price?
Yes, tags from a past sale will work without reprinting. If you want to change the price or any information on the tag you must print a new tag.
Question: Why do I have to use wire hangers?
Wire hangers take up less room on the rack. This may not seem like a big deal but when you are dealing with THOUSANDS of clothing items it can make the difference of a few feet in rack space. Plastic hangers also tend to break as people are looking through the racks. With plastic hangers, it is sometimes challenging to secure a top, pants and accessories to a single hanger. With a wire hanger and a few safety pins, you can secure multiple pieces in a flash! Wire hangers also make it harder for items to be removed from the hanger and stuffed into a bag, under a shirt, etc. It's a great theft deterrent.
Question: Where can I get wire hangers?
Some dry cleaners will give away "recycled" wire hangers for free or you can try craigslist or freecycle. If you can not find them for free we offer NEW child sized hangers for sale at cost, a pack of 50 for $6. Some dollar stores carry them and I have also seen them at walmart.
Question: Will I get my hangers back after the sale?
No, we would love to be able to collect all the wire hangers from sold items and give them back to consignors but it is just not possible. We do the best we can to take hangers off sold items during slow times and any hangers we collect will be available to consignors during pick up.
Question: Can I send a friend to pick up my unsold items after the sale?
This is entirely up to you. During pickup, consignors will be asked to find their items on their own. All items will be organized in sizes and categories. It may take longer for a friend to find your items because they will have to search by number and not by sight. Consider making a small distinct marking on your tags or hangers, Do not spray paint your hangers, the paint chips off on the clothing.
Question: How can I make it easier to find my unsold items during pickup?
Leave the kids at home! :) We also recommend marking your hangers in some way, but remember that sometimes hangers do become separated from their items during the sale so do not totally rely on this! Bring a list of your unsold items to make sure you find the things you want to find. Please keep in mind that while we do our best to protect your items there is always a chance that something will not be found, please don't bring anything to the sale that would upset you if it were to go missing.Click Here If you have a question we have not answered. Thank you!